Troubleshooting with the Activity Log
A short guide on how to use the Activity Log for troubleshooting common issues.
Autohost logs multiple types of events and actions to help troubleshoot issues, improve accountability and reduce investigation times.
To view the global log select it from the left sidebar menu.
The log viewer will load the most recent events in descending order.
Clicking on an event item will open a modal window showing more details. If the event has a reservation context it will add a link to it.
You can view a filtered log for each reservation in the Log tab.
Supported Statuses, Topics, and Events
Statuses
Each event has a status field to indicate whether the action succeeded, had an error, or warrants closer inspection.
| Status Name | Description |
|---|---|
| success | Action succeeded. |
| error | Action failed with an error. |
| warning | Event should be reviewed or action failed but not because of a technical issue. |
Topics
Topics are categories of events. The following topics are supported:
| Topic Name | Description |
|---|---|
| guestportal | Events generated during Guest Portal activity. These events always have a reservation context. |
| account | Events generated on an account. These events do not have a reservation context. |
| integration | Events generated from external systems, such as PMS. |
Events by Topic
Guest Portal
| Event Name | Status |
|---|---|
| Failed to Create Customer on Stripe | warning |
| Failed to Create Invoice on Stripe | warning |
| Guest Paid for Extra Services | success |
| Guest Portal Direct Link Completed | success |
| Guest Portal Completed | success |
| Guest Portal Started | success |
| Guest Portal Reservation Blocked for Disabled Listing | warning |
| Blocked Anonymous Connection to Guest Portal | warning |
| Guest Portal Screen [last_step] Completed | success |
| Damage Waiver Charge Failed | warning |
| Payment Validation Failed | warning |
| Guest Portal Security Deposit Succeeded | success |
| Guest Paid for Damage Waiver | success |
| Payment Validation Succeeded | success |
| User Deleted Security Deposit task | success |
| User Refunded Security Deposit charge | success |
| User Started Security Deposit task | success |
| User Captured Security Deposit charge | success |
| User Deleted Stargate Message | success |
| User Restored Stargate Message | success |
| User Resent Stargate Message | success |
| User Sent Stargate Message | success |
| User Changed Reservation Verification Status to Approve | success |
| User Changed Reservation Verification Status to Decline | success |
| Reservation Note | success |
Account
| Event Name | Status |
|---|---|
| Account Created | success |
| Partner Account Created | success |
| Sub-user Login | success |
| User Login | success |
| User Requested Password Reset | success |
| User Changed Listing Status to ACTIVE | success |
| User Changed Listing Status to INACTIVE | success |
Integration
| Event Name | Status |
|---|---|
| SuperHog Returned an Error When Attempting to Update Reservation | error |
| SuperHog Returned an Error When Attempting to Create Reservation | error |
| SuperHog Accepted Reservation | success |
| SuperHog Validation Error for Reservation | warning |
| Listing Connected to SuperHog | success |
| SuperHog Returned an Error When Attempting to Connect Listing | error |
| SuperHog Validation Error for Reservation | warning |
| Listing Connected to NoiseAware | success |
| Webhook Registered with NoiseAware | success |
| NoiseAware Error While Trying to Register Webhook | error |
