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Partner FAQ

How do I get access to the admin dashboard?

Please reach out to your sales representative or customer success manager and let them know you're interested in becoming a reseller if you are not already.

What happens when I suspend a user account?

Suspended user accounts cannot change their settings. They will also see a banner on the top of their page informing them the account is in such status.

All other functionality, including reservations and listings, will work as expected.

What happens when I disable a user account?

Disabled accounts will not be able to log in to their dashboard. New verifications and updates to existing ones will be rejected.

Guest Portal pages will show "Not Found" errors to users.

This may be due to one of two reasons:

  • You used the wrong account to log in.
  • The account you are using does not have "partner" permissions (email your account manager to resolve this.)

Can my "children" accounts see billing details?

No. Accounts that you create under your primary reseller profile will not be able to see billing details or pricing.