Importing existing Reservations
How to import existing reservations
Once a new listing(s) is enabled, go to Screening Assistant > Import. Next, click Start Import under Import Reservations. Please note the following:
- This action will import reservations with a future check-in date that were confirmed prior to enabling the listing on Autohost. On the Reservations page, you will be able to view all of your upcoming reservations.
- Each of these reservations will run through the basic screening and risk assessment, which will then prompt Autohost to generate a Guest Portal link.
After importing your pre-existing reservations, you have two options for how to handle them:
- Manually review these reservations, and click Approve to approve them. This, however, means that the guest does not have to complete the Guest Portal and will therefore not have their reservation verified.
- Send a copy of the booking confirmation message to the guest (this message will include the Guest Portal link).
Below is suggested copy for the booking confirmation message:
Subject: Your Upcoming Stay: Confirm Your Reservation.
Body:
Hi first_name,
We look forward to your upcoming stay!
Listing
Check-In: check_in
Checkout: check_out
We have recently updated our guest screening system. Please take a moment to verify your reservation by visiting our guest portal and filling out the requested information:
https://verifyhub.org/reservation_id
We ask that you complete the Guest Portal as soon as possible in order to promptly receive your check-in instructions.
Thanks,
Your host
Note: Be sure to use the correct variables and format, as per your PMS.
Once that's complete, the messages for these reservations will now be queued into your guest communication flow. This means that they will receive automated reminders to complete the Guest Portal. Once the guest has completed the Guest Portal, and Autohost marks their reservation as "Verified", the guest will receive the check-in instructions.
