Learn about the 'Selfie' screen in the Guest Portal:
During the verification process, you can require guests to upload a selfie with their ID. Having this photo helps us confirm that the government-issued ID belongs to the guest making the booking. This security measure is designed to prevent identity fraud. It also provides you with proof of stay in the case of credit card or payment disputes.
While the screen is optional, we recommend asking for a selfie if the guest is flagged as an orange or red risk.