Cloudbeds Message Setup Guide (using Autohost Stargate as your guest communication tool)
We will refer to this page to set up your new guest message flow using Autohost Stargate as your guest communication tool.
Table of Contents
Learn about Autohost Process Flow
To learn more about the process flow, refer to this help center article.
Learn about Autohost Stargate
Autohost Stargate is an email relay system.
Its purpose is to act as a gatekeeper in your online communications with guests, which allows Autohost's Screening AI to complete risk analysis on the reservation. The results of this analysis will determine whether or not to release the check-in instructions.
Stargate uses verification-dependent filters to release (or withhold) specific messages (i.e. check-in instructions or house manuals).
To learn more about Stargate, refer to this help center article.
This is your current message flow:
Cloudbeds > Guest
Your pre-check-in messages to guests are set up and sent by Hostfully.
This is your new message flow:
Autohost > Guest
Your pre-check-in messages to guests will first pass through Autohost Stargate, to ensure the right conditions are met before the messages are released to the guest.
Now that we have got that covered, let's set up our messages:
1. AH Booking Confirmation
- On Autohost, go to Guest Portal > Messages.
- Toggle 'on' Guest Portal Invite. Be sure to select SMS as the communication medium.
This guest will receive this message upon booking confirmation. The link to the Guest Portal is included in this message. - Review and edit message copy to match your brand voice. Click Save.
- Great job! Let's move on to the next set of messages.
2. AH Reminders
- On Autohost, go to Guest Portal > Messages.
- Toggle 'on' Reminder 1 and Reminder 2. Be sure to select SMS as the communication medium.
The guest will receive these messages at designated times after booking confirmation. The purpose of this message is to remind guests to complete the Guest Portal.
- Review and edit message copy to match your brand voice. Click Save for each message.
- Great job! Let's move on to the last message.
3. AH Check-In Instructions
- On Autohost, go to Guest Portal > Messages.
- Toggle 'on' Check-in Instructions. Be sure to select email as the communication medium.
The guest will only receive this message if their reservation has been Verified by Autohost or they have been manually approved by you. The purpose of this message is to confirm that the reservation has been verified and to provide instructions on the check-in process.
- Review and edit message copy to match your brand voice. Click Save.
Great job! You have successfully integrated Autohost and Cloudbeds. The last step will be set up in Autohost before you enable your listings. Feel free to contact your Onboarding Specialist to book your Go-Live call.
