Default Message Templates to Guests
Use these message templates to communicate with guests.
These templates are not unique to a specific PMS provider.
Ensure that you use the correct personalization variable supported by your PMS.
If you are using Autohost as your PMS, you can customize the HTML of your message templates to your preferences. Access the source codes of the templates on GitHub: link coming soon
If your Guest Portal is hosted on a white-labelled URL, be sure to insert it in place of the generic link (https://verifyhub.org) included in the templates below.
AH Booking Confirmation
Subject:
Thank You For Booking [add reservation confirmation variable]
Body:
Hi [add guest first name variable],
Thank you for booking a stay with us.
Here are your reservation details:
[insert listing/unit variable]
Check-in: [add check-in date variable]
Check-out: [add check-out date variable]
To receive your check-in instructions, complete our secure Guest Verification portal below:
https://verifyhub.org/_[add reservation confirmation variable]_
We look forward to hosting you!
Thanks,
Your host
#AHP#pms✉️[add reservation confirmation variable]:confirmation#AHP#
Suggested Timing Conditions/Rules:
Send at booking/reservation confirmation.
AH Reminder 1
Subject:
Confirm your reservation [add reservation confirmation variable]
Body:
Hi [add guest first name variable],
This is a friendly reminder that your reservation is not yet finalized.
To confirm your reservation, please complete our secure Guest Verification portal below:
https://verifyhub.org/_[add reservation confirmation variable]_
This process will only take a few minutes. Please note: your booking will not be confirmed and you will not be able to receive your check-in instructions otherwise.
Thanks,
Your host
#AHP#pms✉️[add reservation confirmation variable]:reminder1#AHP#
Suggested Timing Conditions/Rules:
Send 1 hour after booking/reservation confirmation.
AH Reminder 2
Subject:
Reminder to confirm your reservation [add reservation confirmation variable]
Body:
Hi [add guest first name variable],
This is another friendly reminder that your reservation is not yet finalized.
Please complete our secure Guest Verification portal to confirm your reservation:
https://verifyhub.org/_[add reservation confirmation variable]_
Please note: your booking will not be confirmed and you will not be able to receive your check-in instructions otherwise.
Thanks,
Your host
#AHP#pms✉️[add reservation confirmation variable]:reminder2#AHP#
Suggested Timing Conditions/Rules:
Send 24 hours after booking/reservation confirmation.
AH Urgent Reminder
Subject:
Urgent Reminder to confirm your reservation [add reservation confirmation variable]
Body:
Hi [add guest first name variable],
This is an urgent reminder to confirm your reservation immediately.
To confirm your booking and receive your check-in instructions, please complete the Guest Verification Portal below:
https://verifyhub.org/_[add reservation confirmation variable]_
Thanks,
Your host
#AHP#pms✉️[add reservation confirmation variable]:reminderurgent#AHP#
Suggested Timing Conditions/Rules:
Send 48 hours before the check-in date.
AH Check-in Instructions
Subject:
Your Upcoming Reservation [add reservation confirmation variable]
Body:
Hi [add guest first name variable],
Thank you for verifying your reservation. We are looking forward to hosting you!
Here are your check-in details:
[INSERT CHECK-IN DETAILS HERE]
Thanks,
Your host
#AHP#pms✉️[add reservation confirmation variable]:ci#AHP#
Suggested Timing Conditions/Rules:
Send 24 hours before the check-in date.
