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Track Message Setup Guide (using Autohost Stargate as your guest communication tool)

We will refer to this page to set up your guest messages on Autohost Stargate for your Track integration.

If you plan to use Track and/or a Track marketplace integration as your guest communication tool, please refer to this guide.

Table of Contents

  1. Learn about the Autohost Process Flow
  2. Learn about Autohost Stargate
  3. Set up your Message Templates
    1. AH Booking Confirmation
    2. AH Reminders
    3. AH Check-In Instructions
    4. Additional Messages

Learn about Autohost Process Flow

Autohost Process Flow

To learn more about the process flow, refer to this help center article.

Learn about Autohost Stargate

Autohost Stargate is an email relay system.

Its purpose is to act as a gatekeeper in your online communications with guests, which allows Autohost's Screening AI to complete risk analysis on the reservation. The results of this analysis will determine whether or not to release the check-in instructions.

Stargate uses verification-dependent filters to release (or withhold) specific messages (i.e. check-in instructions or house manuals).

To learn more about Stargate, refer to this help center article.

This is your current message flow:

Track ` Guest

Your pre-check-in messages to guests are set up and sent by Hostfully.

This is your new message flow:

Autohost ` Guest

Your pre-check-in messages to guests will first pass through Autohost Stargate, to ensure the right conditions are met before the messages are released to the guest.

Now that we have got that covered, let's set up our messages:

  1. AH Booking Confirmation
  2. AH Reminders
  3. AH Check-In Instructions

1. AH Booking Confirmation

  1. On Autohost, go to Guest Portal ` Messages.
  2. Toggle 'on' Guest Portal Invite. Be sure to select SMS as the communication medium.
    This guest will receive this message upon booking confirmation. The link to the Guest Portal is included in this message.
  3. Review and edit message copy to match your brand voice. Click Save.
  4. Great job! Let's move on to the next set of messages.

2. AH Reminders

  1. On Autohost, go to Guest Portal ` Messages.
  2. Toggle 'on' Reminder 1 and Reminder 2. Be sure to select SMS as the communication medium.
    The guest will receive these messages at designated times after booking confirmation. The purpose of this message is to remind guests to complete the Guest Portal.
    image-png-Jun-15-2022-02-46-36-36-PM
  3. Review and edit message copy to match your brand voice. Click Save for each message.
  4. Great job! Let's move on to the last message.

3. AH Check-In Instructions

  1. On Autohost, go to Guest Portal ` Messages.
  2. Toggle 'on' Check-in Instructions. Be sure to select email as the communication medium.
    The guest will only receive this message if their reservation has been Verified by Autohost or they have been manually approved by you. The purpose of this message is to confirm that the reservation has been verified and to provide instructions on the check-in process.
    image-png-Jun-15-2022-02-50-21-91-PM
  3. If you plan to send the door code to guests via this message, be sure to insert {{guest_access_code}} into your template.
  4. Review and edit message copy to match your brand voice. Click Save.

4. Additional Messages (to be used as needed)

If you wish to send additional communication to guests following the completion and verification of their Guest Portal, follow these steps:

  1. On Autohost, go to Guest Portal ` Messages.
  2. Click + Add Template to create a new template. Use the following screenshot to guide you:

image-png-Jun-15-2023-09-28-57-6750-PM 3. Click Save.

Great job! You have successfully integrated Autohost and Track. The last step will be set up in Autohost before you enable your listings.

Upon completing these templates, go to Settings ` Stargate and toggle ON the setting Prioritize emails captured on the Guest Portal. This feature will give you the ability to contact the guest via email when they enter the Guest Portal.